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EXCHANGES AND RETURNS NOTICE:
Due to the intermittent opening of stores, for changes and returns please contact Us to request a point of return.
TERMS & CONDITIONS
This Website and all available services is subject to the Terms and Conditions. Get permission to access the Website and his products represent that you are agree with us in some rules. You should read these Terms carefully before placing an order with Wilde Sunglasses.
Your orders are 100% covered by exchange and return policy
Wilde Sunglasses offer a 15-day exchange and return policy from the day you receive the order. We know that some of our pieces have strong and modern design, and you have the possibility to try if you’re not 100% satisfied with your new sunglasses.
Unique orders or highly customized orders are not applicable for return policy. If your products happens to be damaged, don`t worry, We`ll send you a replacement and pay the shipping costs.
Exchanges will be free within 30 days of receipt of Item (Packaging and accesories must be included). For returns for refund we will keep 10% fee (restock). In case that you return a custom product ( just made for you), Wilde Sunglasses will return de 50% of the lens price (custom lens are made just for you)
FREE SHIPPING SPAIN RATE EXEMPTION.
Normally we offer free shipping within mainland Spain. Please note that due to special conditions, all shipments to the Canary Islands will have a special shipping fee of € 25. After purchase, each order sent to the Canary Islands will receive an immediate notification of this special rate.
Out of Spain, International customers must cover the shipping charges to return an item to our store. Wilde Sunglasses cannot credit duties and taxes back when customers are returning products. Obtain the credit reimbursement Its a customer responsibility.
ABOUT THE PRODUCT
You should to know that a Wilde Sunglasses is basically a product made by hand. We produce small collections with extreme attention to detail. We usually use the 50’s craftmanship traditional technique to produce these models.
Our frames are made “one by one”, it`s represent that process like: cancellations and returns or availability and exchanges “in some cases”, will need extra time. Every handmade Sunglasses is a piece made to live during many years. You have to know that those pieces (in some cases) will need to be adjust to your face, the acetate sunglasses have the perfect conditions to support this arrangements, that could be finish at the stores or in any optical store. We aren`t a massive product factory and plastic is not an option for our products, so please be advice that you will receive a piece that could live during years.
Every Wilde Sunglasses have a 6 months of manufactory’s warranty cover. The warranty for frames covers manufacturing defects. The excessive conditions such as heat, breakage or any other damage introducing by the weather or use abuse from rough handling will not apply. This warranty right through Frames and Lenses.
All Wilde Sunglasses are subject to availability. We take care that all the website products, prices, image and details are accurate. We are unable to guarantee that what you see in your device is an accurate view of the products, there are many combinations, browsers, and monitor details that could vary the right view of the products.
ABOUT ONLINE SALES
Before you place an order in this website you must register your personal details and create an account. In check out procedures you must provide your payments details in order to complete your order. When you submit and order you give us the authorization to recover payments.
All orders are subject to availability, confirmation and acceptance. If finally Wilde sunglasses confirm and accepted your order you will receive and confirmation email.
The reasons of non acceptance order may be due to:
-Authorization payment denied.
-Customer validation failed.
-Price or product description error.
After place an order wilde sunglasses take some days to check availability, to prepare and adjust the product and release the shipping and tracking code. You will be notified by e-mail with the relative information.
WHO COULD PLACE AN ORDER
To place an order in our Online store you must:
-Concent us to use your information details to process payment.
-You warrant that you are at least 18 years old and the provided details by you are accurate and correct
-You must have a credit or debit card.
– You must be able to (legally capable) of entering into binding contracts
PRICES AND TAXES (VAT)
For deliveries in Spain the price shown is inclusive of VAT. Before you enter you payments details all the information about delivery will be detailed. For deliveries out side of “EU” you will be responsive for local import taxes or custom duties. Before you place and order please contact with you local custom office in order to get this information about taxes if you really want to know your final price.
Before dispatch the order we must make charges for the product and delivery. We have the right to cancel Contracts and recover possession of any products if for any reason you give us ( incorrect personal information, a payment fail or commit any breach of these Terms)
All Rights Reserved / Wilde Sunglasses S.L 2023